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Beating the Clock With an Aircraft On Ground

Every minute having an aircraft is on ground (AOG) with an unexpected maintenance event is a race against the clock to return it to service.

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Going the Extra Mile

As a P&WC Field Support Representative (FSR), Daniel Bigras goes the extra mile to support customers, even driving through the night to deliver an engine part so a helicopter could make it to a very important celebration.

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Propeller Balancing For Your PW100 Engine

Regular propeller balancing is crucial to the health and performance of your PW100 aircraft engine, much like performing a wheel alignment on your car. Maintain a balanced propeller and limit costly engine removals by keeping the following in mind.

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Service that Never Sleeps For Your Engine

There is no good time to have an aircraft on ground (AOG) or a pressing technical question about your engine. But when you’re our customer and you have an issue, any time is a good time for the professionals who staff Pratt & Whitney Canada’s Customer First Centre (CFirst)

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Onsight mobile solution in use

Borescope inspections: a new mobile solution to get remote expert help

Borescope inspections are an important aspect of engine maintenance that facilitate diagnosis and promote preventative care. A new technology now gives you quick and free access to P&WC's experts when you need professional help.

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Eclipse 500

BIG MAINTENANCE NEEDS AT A SMALL AIRPORT ON LABOUR DAY WEEKEND? NO WORRIES.

Executive recruiter Rod McDermott found himself at a small airport on Labour Day weekend, 2016, when he noticed foreign object damage to his jet's engine. He called P&WC for help.

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HURRICANE IRMA AVOIDED: CFIRST HELPS JET TO SAFETY

When a natural disaster strikes, aircraft need to be airborne in a hurry. P&WC’s Customer First Centre provides 24/7 support to help customers move quickly when time is of the essence.

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WHATEVER IT TAKES: CFIRST GOES BEYOND FOR ITS OPERATORS

When a grounded operator couldn’t reach his destination, the Asia Hub and CFirst team in Singapore did everything in its power to help, from providing options to working during the holidays.

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